Please follow these simple steps:
- Enter the Cashier section and click on the “WITHDRAWAL” tab
- Enter the amount to withdraw (in USD)
- Complete the electronic withdrawal form as required
- Click “Submit”
Notes:
- If you later on wish to review your withdrawal request, please go to the “Cashier” section, and click on “HISTORY“.
- As long as your withdrawal request is in “Pending” status, you can always cancel it via the “Cashier”, by clicking on “HISTORY” and then clicking the “Reverse” button on the request you wish to cancel.
- Clear color copy of your Passport including your written signature
- Clear copy of recent Utility Bill (any bill that is not older than 3 moths and comes to your name and address of residence e.g. water bill, electric, gas, telephone etc…) or Bank Statement
- In addition if you have deposited by credit card/s: Clear color copy of both sides of the Credit Cards you have used to fund your trading account (the middle 8 digits from the front and the CVV number from the back can be masked)
Your all your personal information, payment details and documents are managed according to a very firm information security policy, as expected from an organization that provides Financial Services to end users and in charge of Safekeeping of Clients Accounts. You can find more information here: Privacy Policy
If at any point you encounter problems please do not hesitate to contact us by email, Chat or phone. We are committed to assisting you in every way possible.
Yes, withdrawal requests are subjected to withdrawal processing fee depending on the requested amount.
You will see the actual withdrawal fee in the Cashier after you have submitted the withdrawal amount, at this point you still can abort the request.
| Withdrawal Amount (USD) | Fee (USD) |
| 20.00 – 200.00 | 5.00 |
| 200.01 – 500.00 | 10.00 |
| 500.01 + | 25.00 |
We reserve the right to combine any withdrawal requests made within 72 hours using the same payment method into one payment. We reserve the right to refund traders via the original payment method used when initially funding the trading account. Withdrawals are processed according to our payment policy and usually are sent to the original mean of payment to cover the deposited amount.
In the Cashier you will be asked for your preferred withdrawal method (a method you have used to fund your trading account) We also reserve the right to use an Alternative method to process your withdrawal in case circumstances prevent us from sending to the original mean of payment. For your convenience please provide any alternative withdrawal method (for example bank wire, or any eWallets)
Your payment can be sent in more installments to the same or different methods, the installments might show up on your payment statement on different dates or time of the day.
Credit Card
- Payments can be processed to credit cards that has been already used in our system and only up to the deposited amount
- If the credit card has been cancelled please inform us in advance and provide us with an alternative method of payment
- If you cannot see your funds, please send us a bank statement of the time period of 15 business days from the day of your request.
We will provide you with an ARN number that will help your bank to locate your funds
- PayPal withdrawals can be seen on your PayPal account in a short time after it has been processed
- If you have not received your funds to your PayPal account please check if your PayPal email was correctly given in the electronic withdrawal form and send us a screenshot of your account for 3 business days following your processed withdrawal (showing your PayPal details)
- If we see that your processed withdrawal was denied by PayPal we will inform you to contact PayPal, resolve the matter and ask for explanation. After this we will try to send your funds again
- Withdrawals can be seen on your Moneybookers/Webmoney/Neteller account in a short time after processing
- If you have not received your funds to your account please check if your payment details were correctly given in the withdrawal form and send us a screenshot of your account for 3 business days following your processed withdrawal showing your eWallet details
- If we see that your withdrawal was denied by your eWallet, we will request you to contact them to resolve the matter and ask for explanation, after this we will try to send your funds again
- We do not process withdrawals to these payment methods
- Withdrawals via Bank transfers take usually 4-7 working days to receive
- Please fill into the Electronic Withdrawal Form your full banking details, including your bank`s name, address, IBAN/SWIFT number, your bank account number, your full name etc.
- If you cannot see your funds following 10 business days your funds has been processed, please send us a bank statement showing a 10 business day time period. We will then provide you with a bank SWIFT document of the transaction that will help your bank to locate the funds.
